Tech Moves Fast. Your End User Training should Too!
- Deb Shapiro
- Oct 12
- 2 min read
Intro
You’ve built smart, powerful tech. But if your users don’t understand it, they won’t use it.
End-user onboarding isn’t just a nice-to-have. It’s the bridge between your product and your people—and most companies are still trying to build that bridge with PDFs, release notes, and outdated help docs. It’s time for a smarter approach.
Most Onboarding Fails Before It Even Starts
Nearly 90% of companies still rely on outdated onboarding methods—static PDFs, buried help articles, or generic walkthroughs that assume too much and explain too little. (Sources: Wyzowl, TechSmith, Chameleon)
And the impact is measurable:
70% of support calls are “how-do-I” questions
Only 12% of users feel companies do a great job with onboarding
88% of users say they won’t return after a poor first experience (Sources: Userlane, Wyzowl)
The Problem Isn’t the Tech. It’s the Delivery.
You might have the best help doc in the world. But if your users don’t open it—or don’t understand it—it’s not helping anyone.
People retain 95% of a message when they watch it on video.They retain only 10% from reading a handout. (Source: Forbes / Insivia)
If you want users to engage with your product, onboarding needs to match how people learn today.
What Tech TLC Does
We don’t train your team. We focus entirely on your end-users—your customers, clients, patients, and residents.
We build branded video onboarding that:
Walks users through your platform, step-by-step
Uses plain, human language (no tech-splaining)
Meets ADA accessibility standards
Builds confidence from the very first click
Our videos are fully customized to your platform, your goals, and your audience.
Why It Works
When onboarding is clear:
People understand your product
They reach out to support less
They stay longer
They convert and upgrade
They recommend your platform to others
Clear onboarding increases engagement, retention, and revenue. It’s not a bonus—it’s a business driver.
It’s Time to Catch Up
You’ve evolved your tech. Now it’s time to evolve how you introduce it.
Tech TLC creates onboarding that clicks—literally.Our videos are accessible, friendly, and built to make your users say: “Ohhh, now I get it.”
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